Industry Update #17

Eat Out to Help Out – registration now open

Businesses offering food that is sold for immediate on-premises consumption can now sign up to the Government’s 50% discount (up to £10 per person) every Monday to Wednesday throughout August.

To register you will require your Government Gateway ID and password (you can create this when you register if not already done so) and business bank details. From 7 August, businesses can then reclaim the discounted amount through an online service supported by HMRC. Claims can be made on a weekly basis and will be paid into bank accounts within five working days.

Participating businesses will receive a window sticker and can download marketing items to help promote the offer to customers. Please also email when you have registered so that we can include you in articles and social media posts about the scheme.

Find out full details about the Eat Out to Help Out scheme here.

Register now: Tourism and Hospitality Talent Hub industry support webinar

Due to COVID-19 many businesses have been forced to reduce numbers within their current workforce and adapt to a new normal. Such drastic change can be incredibly difficult, and The Tourism and Hospitality Talent Hub is here to help you and your staff to navigate this period.

If you would like to hear more about the vast range of support the Growth Company and Marketing Manchester can offer to the tourism, hospitality and leisure industries, please join Margaret Bartnikiewicz, Employment Project Manager at the Tourism and Hospitality Talent Hub on our free webinar.

The webinar will take place at 11am on Wednesday 5 August. Sign up here.

For more information and general enquiries about the Tourism and Hospitality Talent Hub, please get in touch with Margaret Bartnikiewicz via email: or call 07503 620815.

Reminder: get accredited for VisitEngland’s ‘We’re Good To Go’ consumer mark

To support you as you work towards re-opening and welcoming customers, the ‘We’re Good To Go’ COVID-19 industry standard and consumer mark is now available to provide a ‘ring of confidence’ for businesses, attractions and destinations as well as reassurance to local residents and visitors that clear processes are in place and that as a business you are good to go.

Around 30 of our partners have already signed up to the scheme and have let us know they’ve done so – from King Street Townhouse, INNSIDE by Melia Manchester and AC Hotel Manchester Salford Quays in terms of hotels; Breakout Manchester, Gallery Oldham, People’s History Museum in terms of attractions; Emirates Old Trafford, Manchester Cathedral and King’s House Conference Centre in terms of venues; and Swans Travel in terms of transport providers.

We’d love to see more of our partners sign up, especially food and drink operators.

To find out more and to get accredited for free, click here.

Marketing Manchester supports #NOMORENOSHOWS campaign

Marketing Manchester is backing a new campaign – #NOMORENOSHOWS – which is set to launch this week to attempt to curtail the devastating effects of customers not turning up to bar and restaurant bookings.

As the sector slowly tries to get back on its feet following the devastating effects of Covid-19, hospitality leaders from across Greater Manchester are warning that no-shows could prove to be just as crippling as the global pandemic itself.

The campaign will include a ‘thunderclap’ on social media at 10am on Thursday 16 July using the hashtag #NOMORENOSHOWS.

To find out more and to get involved in Thursday’s ‘thunderclap’, click here.

ICYMI: Find Your Space recovery and confidence campaign launched last week

In case you missed the news last week, we’ve now launched a new consumer campaign to help recover the tourism, hospitality, leisure and cultural industries and rebuild confidence in Greater Manchester as a place to visit, live, work and study.

Our Find Your Space campaign aims to inspire consumers to take time to discover Greater Manchester’s rich and perse leisure and tourism offer, whilst prioritising well-being, kindness and safety.

You all know just how hard the tourism, hospitality, leisure and cultural industries have been hit by COVID-19. By our estimations, by the end of next month it is projected that a £4.2 billion loss (-47%) will be made to Greater Manchester’s previously buoyant £9 billion visitor economy.

Our new campaign is an attempt to begin to mitigate against this loss with a safety-first approach, whilst also complementing other Greater Manchester recovery campaigns and initiatives in the public domain such as Build Back Better and Safely Reopening GM as well as those developed by local authorities.

The first wave our campaign is squarely focused on hyper local audiences, encouraging Greater Manchester residents to get out and about in their local villages, towns, cities and countryside. As COVID-19 restrictions ease and when it is safe to do so, the campaign will evolve to target regional audiences in neighbouring counties such as Cheshire, Lancashire and Yorkshire, before eventually becoming a wholly inclusive domestic tourism campaign later in the year, encouraging staycations from around the UK.

Two sub-brands of the Find Your Space campaign – Space to Meet and Space to Learn – will also launch in autumn, encouraging confidence and safety within Greater Manchester’s important business meetings and conference industry and the ability for students to live, study and have a full student experience at Greater Manchester’s five universities.

We have many partners to thank for helping to develop the Find Your Space campaign including Greater Manchester Combined Authority, The Growth Company, CityCo, Manchester Hoteliers Association, Manchester Airport, University of Manchester, Transport for Greater Manchester, Greater Manchester Chamber of Commerce, Pro-Manchester, Manchester Central, Bruntwood, Ocean Media, Capital and Centric, Northern Restaurant and Bar, the Greater Manchester local authorities and of course all of our membership partners.

It goes without saying that you are invited to join us in our efforts to restore a strong economy and safe future across Greater Manchester. If you think that the campaign speaks to your audiences or you would like to help shape it as we progress through the rest of the year, please contact

And if you can, please post support for the campaign on social media using #FindYourSpaceMCR and one of our campaign images which you can view and download here.

We look forward to updating you on the success of the campaign over the coming weeks and months.

Partner news

Some welcome news from our partners that we think you should know about:

Please email your news to FAO of Andy Parkinson and also add this email address to your media/press distribution lists.

Tourism and Hospitality Support Hub

Throughout the COVID-19 crisis the Tourism and Hospitality Support Hub has been available to ensure that tourism and hospitality businesses are given the most up to date information including reopening standards and guidance. We have streamline the Hub to give the most useful information; however, we will continue to deliver the service throughout the reopening of the visitor economy and anyone who needs specific and detailed support should contact for bespoke help and advice.

Latest Links

Self-Employment Income Support Scheme updates

  • Guidance on how HMRC works out trading profits and non-trading income
  • Guidance on how different circumstances affect the scheme

Coronavirus Job Retention Scheme (CJRS) updates

A number of updates have been made to guidance on the CJRS:

  • New guidance has been published on claiming for inpiduals who are paid through PAYE
  • Guidance on calculating how much you can claim.
  • The Coronavirus Job Retention Scheme guidance has been updated to clarify that notice periods being served by furloughed employees include contractual notice periods.

Providing apprenticeships during the coronavirus outbreak

  • Guidance has been updated to confirm that the flexibility to suspend level 2 functional skills for level 2 apprentices has been extended, and to provide more information on support for redundant apprentices.

Updated transport guidance

  • The Department for Transport has updated its travel and transport guidance with the ‘avoid public transport’ message removed. The collection of guidance can be found here.

Customer logging toolkit for businesses

  • Public Health England has published the Customer Logging Toolkit. This contains a variety of template materials for businesses to display, as well as guidance on how the policy works. Businesses should be storing the information securely for 21 days and sharing it with NHS Test and Trace if asked to do so. Businesses do not need to do anything else with the information.

HMRC support

  • If you have any detailed questions about the reduced rate of VAT you can contact: